When Digital Becomes Human

Watch our On-Demand Webinar

Join Steven Van Belleghem, author and entrepreneur, as he takes you on a provocative journey to the digital future and discusses ways to transform your digital and human strategy.

Digital transformation alone is not enough, organisations need to be looking at human transformation as they develop their customer and employee engagement strategy.

In a world of self-service, customer automation and the integration of online and offline customer service, ensuring that you get the balance right in your digital and a human customer service is the key to survival.

Our recent survey* to 24,000 consumers across 12 countries, reveals that:
  • If the task is simple, 64% of consumers will choose digital channels
  • 79% of consumers want the human touch to remain a part of customer service
  • 74% don’t like dealing with a company that doesn’t have a phone number on its website

Find out more about the importance of keeping and, more importantly improving, the human touch in your digital strategy in our on-demand webinar with Steven Van Belleghem.

Steven Van Belleghem

Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

* For more information on our research click here

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