Sign Up For Our Webinar: Verint Analytics-Driven Quality

Wednesday, April 29, 2015, 10:00 a.m. GMT / 11:00 a.m. CET

Join Kristyn Emenecker (Global VP, Enterprise WFO Practice at Verint) on Wednesday April 29th to gain an insight into:

  • How to reduce contact centre costs.
  • How to reduce repeat calls whilst enhancing customer satisfaction and improve employee engagement?
  • How to increase sales & revenue in your existing Quality Monitoring customer base?

Analytics-Driven Quality is the game changer in the world of Quality Management. Analytics-Driven Quality is helping organisations move beyond random sampling by taking a more strategic, customer-focused approach to quality evaluations by using the Voice of the Customer Analytics. By understanding the reasons for each call, appropriate actions can be taken, reducing repeat calls and contact centre costs while enhancing customer satisfaction.

Join this webinar to understand how this low cost, short implementation, high impact, business solution can drive new opportunities for you as a Verint partner.

If you have any questions about this webinar, please contact


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Rachel Lane

Kristyn Emenecker
Global VP, Enterprise WFO Practice, Verint Systems

Kristyn has been in the customer care and contact centre industry for the past 20 years, serving in a variety of operational, consulting, and senior leadership roles, with a specialty in workforce performance. Kristyn has been a mainstay in the workforce optimisation (WFO) technology side of the contact centre arena since 1999, serving as a public face and visionary for companies like Verint and Mercom, and in the cloud side of the market running WFO for inContact. She is now back at Verint where she leads the global strategy for Verint’s Enterprise Workforce Optimisation business line, serving the contact centre and back office. Active in a number of industry groups, Kristyn has been published in multiple trade journals and is a frequent speaker on customer experience management topics.

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