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Combating Fraud: Voice Biometrics in Contact Centers

This paper, commissioned by Verint and produced by Aite Group, addresses fraud occurring in financial institutions' contact centers and identifies how the use of voice biometrics can thwart this type of fraud.

Aite Research (aitegroup.com) is an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, securities & investments, and insurance, Aite Group's analysts deliver comprehensive, actionable advice to key market participants in financial services.

 

"Voice biometrics can be used to successfully
combat fraud, particularly with a negative
file of fraudsters' voiceprints."


Shirley Inscoe,
Aite Research

 

 

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