Join our User Forums on September 14th
Workforce Management, Quality Management, Engagement Management (Knowledge Management and Desktop), Speech Analytics, Government (Lagan)
Our user forums are designed to share best practice and to discuss the opportunities and challenges that you face when engaging with customers and citizens in an ever-changing world.
‘’Excellent knowledge from presenters’’. ‘’The interactive quiz and knowledge of presenters. Good to share knowledge’’
As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.
Agenda
| Start | End | Item |
|---|---|---|
| 09:30 | 10:00 | Registration |
| 10:00 | 10:20 | Welcome & Introductions |
| 10:20 | 11:00 | WFM Inspiration |
| 11:00 | 11:20 | Work Allocation Management Show and Tell |
| 11:20 | 11:30 | Break |
| 11:30 | 12:15 | Aviva Case Study |
| 12:15 | 13:00 | Lunch |
| 13:00 | 14:00 | Ask The Expert |
| 14:00 | 14:30 | Present SWOT |
| 14:30 | 14:45 | Break |
| 14:45 | 15:15 | Huws’ Bits |
| 15:15 | 15:45 | What does it take Intraday |
| 15:45 | 16:00 | Close and Wrap Up |
‘’Ask the expert session and listening to how other businesses use the system, it sparked good debate and conversations between users/Ask the expert sessions are always useful and the reporting hints and tips was really good/Great to have input from other users to share ideas that we can take away with us.’’
As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.
Agenda
| Start | End | Item |
|---|---|---|
| 09:30 | 10:00 | Registration |
| 10:00 | 10:20 | Welcome & Introductions |
| 10:20 | 11:00 | QM Application "deep dive" |
| 11:00 | 11:20 | QM Application "deep dive" |
| 11:20 | 11:30 | Break |
| 11:30 | 12:15 | Customer Case Study, AXA |
| 12:15 | 13:00 | Lunch |
| 13:00 | 14:30 | Ask The Expert |
| 14:30 | 14:45 | Break |
| 14:45 | 15:15 | Using Analytics for Quality |
| 15:15 | 15:45 | Automated Quality |
| 15:45 | 16:00 | Close and Wrap Up |
As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.
Agenda
| Start | End | Item |
|---|---|---|
| 09:30 | 10:00 | Registration |
| 10:00 | 10:20 | Welcome & Introductions |
| 10:20 | 11:00 | Value-Driven KM |
| 11:00 | 11:20 | Scottish Power Energy Networks - Case Study |
| 11:20 | 11:30 | Break |
| 11:30 | 12:15 | Embarrassing Bodies – Reveal your KM approaches & Issues |
| 12:15 | 13:00 | Lunch |
| 13:00 | 14:30 | Extreme Makeover - Knowledge Edition |
| 14:30 | 14:45 | Break |
| 14:45 | 15:15 | Knowledge Optimisation with WFO |
| 15:15 | 15:45 | Ask The Expert |
| 15:45 | 16:00 | Close and Wrap Up |
‘’Getting insight into how others use the SA function/Interaction with other users, getting more ideas on best practice’’
As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.
Agenda
| Start | End | Item |
|---|---|---|
| 09:30 | 10:00 | Registration |
| 10:00 | 10:20 | Welcome & Introductions |
| 10:20 | 11:00 | Consultant Case Study |
| 11:20 | 11:30 | Break |
| 11:30 | 12:15 | Customer Case Study TopDanmark |
| 12:15 | 13:00 | Lunch |
| 13:00 | 14:00 | Ask The Expert |
| 14:30 | 14:45 | Break |
| 14:45 | 15:15 | Product Roadmap 15.2 |
| 15:15 | 15:45 | Quiz |
| 15:45 | 16:00 | Close and Wrap Up |
‘’Innovation: worldwide information helped me to trust and move forward with the products. New ideas, Ask the Experts was a great way to end the day, informative and engaging’’
As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.
Agenda
| Start | End | Item |
|---|---|---|
| 09:30 | 10:00 | Registration |
| 10:00 | 10:20 | Welcome & Introductions |
| 10:20 | 11:00 | Customer Case Study, North Lanarkshire |
| 11:00 | 11:20 | Verint Product Strategy Update – Part 1 |
| 11:20 | 11:30 | break |
| 11:30 | 12:15 | Verint Product Strategy Update – Part 2 |
| 12:15 | 13:00 | Lunch |
| 13:00 | 13:30 | Employee Portal at Newcastle |
| 13:30 | 14:30 | Verint Product Strategy Questions and Discussion |
| 14:30 | 14:45 | Break |
| 14:45 | 15:45 | Community Live! – Your Questions and Discussion |
| 15:45 | 16:00 | Close and Wrap Up |
