Join our User Forums on September 14th

Workforce Management, Quality Management, Engagement Management (Knowledge Management and Desktop), Speech Analytics, Government (Lagan)

Our user forums are designed to share best practice and to discuss the opportunities and challenges that you face when engaging with customers and citizens in an ever-changing world.

‘’Excellent knowledge from presenters’’. ‘’The interactive quiz and knowledge of presenters. Good to share knowledge’’

As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.

Agenda

Start End Item
09:30 10:00 Registration
10:00 10:20 Welcome & Introductions
10:20 11:00 WFM Inspiration
11:00 11:20 Work Allocation Management Show and Tell
11:20 11:30 Break
11:30 12:15 Aviva Case Study
12:15 13:00 Lunch
13:00 14:00 Ask The Expert
14:00 14:30 Present SWOT
14:30 14:45 Break
14:45 15:15 Huws’ Bits
15:15 15:45 What does it take Intraday
15:45 16:00 Close and Wrap Up

‘’Ask the expert session and listening to how other businesses use the system, it sparked good debate and conversations between users/Ask the expert sessions are always useful and the reporting hints and tips was really good/Great to have input from other users to share ideas that we can take away with us.’’

As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.

Agenda

Start End Item
09:30 10:00 Registration
10:00 10:20 Welcome & Introductions
10:20 11:00 QM Application "deep dive"
11:00 11:20 QM Application "deep dive"
11:20 11:30 Break
11:30 12:15 Customer Case Study, AXA
12:15 13:00 Lunch
13:00 14:30 Ask The Expert
14:30 14:45 Break
14:45 15:15 Using Analytics for Quality
15:15 15:45 Automated Quality
15:45 16:00 Close and Wrap Up

As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.

‘’Getting insight into how others use the SA function/Interaction with other users, getting more ideas on best practice’’

As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.

‘’Innovation: worldwide information helped me to trust and move forward with the products. New ideas, Ask the Experts was a great way to end the day, informative and engaging’’

As always we dedicate an open session – Ask the Experts – to any questions. You can already submit your questions via the form on this page or our online community.


Register now for our User Forums

Please select which User Forum you would like to attend *
For the Ask the Experts Session, please submit 3 questions: *

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