Verint Summer School 2017
Registreer hier voor onze Summer School serie met Engels- en Nederlandstalige webinars. Het vakantieseizoen is weer begonnen, dat het maar lang mag duren!
Als het bij u in augustus nog wat rustiger is, dan kunt u wellicht wat meer kennis opdoen over customer en employee engagement, analytics, compliancy en workforce optimization?
Ontdek hoe u en uw organisatie de directe en digitale engagement van klanten en medewerkers kunnen verbeteren.
Nederlandstalige Webinars
Woensdag 2 augustus
13:00 CET (On-Demand)
De kracht van employee engagement
Weten waarom Employee Engagement in een wereld van digitalisering en self-service zelfs nog belangrijker is? En hoe software kan zorgen voor betrokken werknemers en betere klantenservice?
Martin Melis, Solutions Consultant
Dinsdag 15 augustus
11:00 CET (On-Demand)
Digital voice of the customer – Betere inzichten, betere bedrijfsresultaten
Naarmate meer klantinteracties plaatsvinden op (mobiele) websites en apps, moeten organisaties steeds meer vertrouwen op klantenfeedback van digitale kanalen. Helaas kunnen de meeste customer experience programma's geen feedback opnemen van digitale kanalen door een aantal veelvoorkomende fouten. Een Voice of the Customer expert van Verint deelt vijf tips om de klantenervaring te verbeteren met digitale feedback.
Maarten Burgering, Voice of the Customer Consultant
Dinsdag 22 augustus
13:00 CET (On-Demand)
Je kunt het bouwen, maar gebruiken ze het ook? Hoe zorg je voor knowledge adoption?
Kennismanagement brengt organisaties grote voordelen op het gebied van efficiëntie, correctheid en consistentie van informatie. Maar, ongeacht hoeveel geld en tijd je ook investeert in een Knowledge Management systeem, om deze voordelen te behalen moet de applicatie wel gebruikt worden door de klantcontactmedewerkers. Tijdens dit webinar leer je best practices die leiden tot een hoog gebruikspercentage van het kennismanagementsysteem om de beste resultaten te behalen.
Pim Zwaan, Solutions Consultant & Coen Giesberts, Solutions Consultant
Week 1 - Workforce Optimisation
Tuesday 1st August
12:00 GMT (On-Demand)
Quality Management: Live Debate on the Latest Trends and Best Practice
Join Hayley Binns and Peter Baikie as they discuss the latest trends and best practice around Quality Management. In this session, they will discuss how customers are driving better customer and employee engagement through ADQ, automated QM, auto scoring of evaluation forms and MI.
Peter Baikie, Senior Business Consultant, Verint EMEA & Hayley Binns, Solutions Consultant Verint
Wednesday 2nd August
10:00 GMT (On-Demand)
Right Work, Right Time, Right Person, Right Outcome with Work Allocation Manager
Find out how to take lists of work from disparate resources to organise, get visibility of backlog and service status, prioritise and deliver the right piece of work, at the right time, to the right person.
Graeme Gabriel, Strategic Workforce Optimisation Consultant Verint EMEA & Alan Gates, Engagement Management Verint EMEA
Week 2 - Employee Engagement
Tuesday 8th August
10:00 GMT (On-Demand)
Harnessing the Power of Employee Engagement
Hear why Employee Engagement is even more important in today's world of automation and self service, and how software can be the difference in helping to deliver engaged employees and in turn better customer service.
Graeme Gabriel, Strategic Workforce Optimisation Consultant EMEA
Wednesday 9th August
12:00 GMT (On-Demand)
If You Build it, Will They Come? How to Drive Knowledge Adoption
Knowledge management can help your organization see massive benefits around efficiency, accuracy and consistency of information. However, no matter how much time and money you spend choosing and deploying a knowledge management system, you won’t see these benefits if your employees don’t use the system. In this webinar, you’ll learn best practices around how to best ensure a high adoption rate of your knowledge management system to help achieve maximum benefit.
Brad Bannwart, Lead Knowledge Management Consultant
Thursday 10th August
10:00 GMT (On-Demand)
How Desktop Analytics and Robotic Process Automation Can Improve Your Productivity
Many organisations have operational areas that require significant staff hours to execute thousands of time-consuming manual business processes each day. Desktop and Process Analytics can uncover processes that can be more efficiently executed by software robots through Verint Robotic Process Automation. Find out how to automate a wide range of processes across multiple applications to help deliver business value around the clock.
Alex Fischer, Director Enterprise WFO Practice EMEA
Week 3 - Voice of the Customer
Tuesday 15th August
12:00 GMT (On-Demand)
Digital Voice of Customer – Richer Insights, Better Business Outcomes
As more customer interactions are being driven to the web, mobile web and apps, organizations must increasingly rely on customer feedback from digital channels. Unfortunately most customer experience programs fail to incorporate feedback from digital properties due to several common – and easily avoidable -- mistakes. Verint experts will show you the 5 Keys to Improving Customer Experience with Digital Feedback.
Brian Koma, Vice President, Customer Experience Business Strategy & Karen Gliwa, Vice President of Insights at OpinionLab
Wednesday 16th August
10:00 GMT (On-Demand)
The Ultimate Customer Service Super Power: Combining Speech Insights and Meta Data
This webinar will focus on the combination of Speech Analytics insights with meta data from different sources available and proves how the value of your investigations increases. We will push Speech Analytics out of the corner of statistical relevancy into an area of factual evidence. You wonder how difficult this is? Participate and be surprised…
Alex Fischer, Director Enterprise WFO Practice EMEA
Thursday 17th August
10:00 GMT (On-Demand)
Digital Tipping Point: How to Balance Digital and Human Transformation to Survive
Join Marije Gould as she talks about how digital transformation is disrupting industries and changing the way people live, work and engage but that organisations still need to balance digital with human customer engagement to thrive – and to survive.
Marije Gould, VP of Marketing Verint EMEA
Week 4 - Security, Fraud & Compliance
Wednesday 23rd August
10:00 GMT (On-Demand)
Security & Compliance - Meeting Global Financial Compliance Regulations
As the number of global financial compliance regulations increase, so does the need to improve compliance and surveillance across your business. In this webinar find out how improvements to multimedia communications captured in finance and trading floor environments—including instant messaging and cell phone recording, through to speech and text analytics—can form part of a wider surveillance and trade alerting platform.
Phil Diffey, Director Financial Compliance, Verint EMEA
Thursday 24th August
10:00 GMT (On-Demand)
GDPR and How Technology can Help you Comply with the New Regulations
The GDPR covers all organizations, regardless of whether they have operations located within the EU, requiring various organisational changes, such as the appointment of a data protection officer (DPO), and imposing potentially hefty fines for data breaches. Find out how technology can help you comply.
Robert Barnes, Global Vice President, Product Strategy, Verint
