Summer School Webinar Recordings

Our Verint Summer School is now over for another year! We received great feedback on our live sessions and have recorded them for all those who were unable to attend.

The webinar series covered topics from Customer Service, Employee Engagement, Analytics, Customer Engagement and Workforce Optimisation to Security and Compliance.

Choose from the list below and find out how you and your organisation can improve your direct and digital customer and employee engagement.

Quality Management: Live Debate on the Latest Trends and Best Practice

Peter Baikie, Senior Business Consultant, Verint EMEA & Hayley Binns, Solutions Consultant Verint

Right Work, Right Time, Right Person, Right Outcome with Work Allocation Manager

Graeme Gabriel, Strategic Workforce Optimisation Consultant Verint EMEA & Alan Gates, Engagement Management Verint EMEA

Workforce Optimisation: What’s New, and What’s Next?

Tony DeGruttola, Director of Solutions Consulting EMEA

Harnessing the Power of Employee Engagement

Graeme Gabriel, Strategic Workforce Optimisation Consultant EMEA & Michael Gray, Chief Marketing Officer, CCF

If You Build it, Will They Come? How to Drive Knowledge Adoption

Brad Bannwart, Lead Knowledge Management Consultant

How Desktop Analytics and Robotic Process Automation Can Improve Your Productivity

Alex Fischer, Director Enterprise WFO Practice EMEA

Digital Voice of Customer – Richer Insights, Better Business Outcomes

Brian Koma, Vice President, Customer Experience Business Strategy & Karen Gliwa, Vice President of Insights at OpinionLab & Pauline Cochrane, Head of Research and Partnerships, CCA Global

The Ultimate Customer Service Super Power: Combining Speech Insights and Meta Data

Alex Fischer, Director Enterprise WFO Practice EMEA

Digital Tipping Point: How to Balance Digital and Human Transformation to Survive

Marije Gould, VP of Marketing Verint EMEA

Identity Authentication and Fraud Detection: What’s New, and What’s Next?

Alex Clay, Consultant Verint EMEA

Security & Compliance - Meeting Global Financial Compliance Regulations

Andy Davies, Director Financial Compliance, Verint EMEA

GDPR and How Technology can Help you Comply with the New Regulations

Robert Barnes, Global Vice President, Product Strategy, Verint & Ann-Marie Stagg, Chief Executive, CCMA

Register for our recorded webinars:

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Workforce Optimisation
Employee Engagement
Voice of the Customer
Security, Fraud & Compliance
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