Summer School Webinar Recordings
Our Verint Summer School is now over for another year! We received great feedback on our live sessions and have recorded them for all those who were unable to attend.
The webinar series covered topics from Customer Service, Employee Engagement, Analytics, Customer Engagement and Workforce Optimisation to Security and Compliance.
Choose from the list below and find out how you and your organisation can improve your direct and digital customer and employee engagement.
Quality Management: Live Debate on the Latest Trends and Best Practice
Join Hayley Binns and Peter Baikie as they discuss the latest trends and best practice around Quality Management. In this session, they will discuss how customers are driving better customer and employee engagement through ADQ, automated QM, auto scoring of evaluation forms and MI.
Peter Baikie, Senior Business Consultant, Verint EMEA & Hayley Binns, Solutions Consultant Verint
Right Work, Right Time, Right Person, Right Outcome with Work Allocation Manager
Find out how to take lists of work from disparate resources to organise, get visibility of backlog and service status, prioritise and deliver the right piece of work, at the right time, to the right person.
Graeme Gabriel, Strategic Workforce Optimisation Consultant Verint EMEA & Alan Gates, Engagement Management Verint EMEA
Harnessing the Power of Employee Engagement
Hear why Employee Engagement is even more important in today's world of automation and self service, and how software can be the difference in helping to deliver engaged employees and in turn better customer service.
Graeme Gabriel, Strategic Workforce Optimisation Consultant EMEA & Michael Gray, Chief Marketing Officer, CCF
If You Build it, Will They Come? How to Drive Knowledge Adoption
Knowledge management can help your organization see massive benefits around efficiency, accuracy and consistency of information. However, no matter how much time and money you spend choosing and deploying a knowledge management system, you won’t see these benefits if your employees don’t use the system. In this webinar, you’ll learn best practices around how to best ensure a high adoption rate of your knowledge management system to help achieve maximum benefit.
Brad Bannwart, Lead Knowledge Management Consultant
How Desktop Analytics and Robotic Process Automation Can Improve Your Productivity
Many organisations have operational areas that require significant staff hours to execute thousands of time-consuming manual business processes each day. Desktop and Process Analytics can uncover processes that can be more efficiently executed by software robots through Verint Robotic Process Automation. Find out how to automate a wide range of processes across multiple applications to help deliver business value around the clock.
Alex Fischer, Director Enterprise WFO Practice EMEA
Digital Voice of Customer – Richer Insights, Better Business Outcomes
As more customer interactions are being driven to the web, mobile web and apps, organizations must increasingly rely on customer feedback from digital channels. Unfortunately most customer experience programs fail to incorporate feedback from digital properties due to several common – and easily avoidable -- mistakes. Verint experts will show you the 5 Keys to Improving Customer Experience with Digital Feedback.
Brian Koma, Vice President, Customer Experience Business Strategy & Karen Gliwa, Vice President of Insights at OpinionLab & Pauline Cochrane, Head of Research and Partnerships, CCA Global
The Ultimate Customer Service Super Power: Combining Speech Insights and Meta Data
This webinar will focus on the combination of Speech Analytics insights with meta data from different sources available and proves how the value of your investigations increases. We will push Speech Analytics out of the corner of statistical relevancy into an area of factual evidence. You wonder how difficult this is? Participate and be surprised…
Alex Fischer, Director Enterprise WFO Practice EMEA
Security, Fraud & Compliance
Security & Compliance - Meeting Global Financial Compliance Regulations
As the number of global financial compliance regulations increase, so does the need to improve compliance and surveillance across your business. In this webinar find out how improvements to multimedia communications captured in finance and trading floor environments—including instant messaging and cell phone recording, through to speech and text analytics—can form part of a wider surveillance and trade alerting platform.
Andy Davies, Director Financial Compliance, Verint EMEA
GDPR and How Technology can Help you Comply with the New Regulations
The GDPR covers all organizations, regardless of whether they have operations located within the EU, requiring various organisational changes, such as the appointment of a data protection officer (DPO), and imposing potentially hefty fines for data breaches. Find out how technology can help you comply.
Robert Barnes, Global Vice President, Product Strategy, Verint & Ann-Marie Stagg, Chief Executive, CCMA