Verint Summer School

Register for our 12 recorded interactive Summer School webinars here.

As you look to deliver better customer and employee engagement, find out how your customers’ behaviour, needs and expectations are driving change in customer service, operations and technology requirements.

Register for one of more webinars and you will receive an email with a link to the recorded webinar. Enjoy!

WEEK 1

Tuesday 2nd August
10:00 BST

Wednesday 3rd August
10:00 BST

Thursday 4th August
10:00 BST

7 Deadly Survey Sins and How to Avoid Them

Rachel Lane, Director of Customer Analytics EMEA

The Future of Self-Service: A Multi-modal Approach to Customer Self-sufficiency

Steven Thurlow, VP and Global Practice Lead, Engagement Management

Gamification & The Evolution of Performance Management

Graeme Gabriel, Strategic Back Office WFO Consultant EMEA

WEEK 2

Tuesday 9th August
10:00 BST

Wednesday 10th August
10:00 BST

Thursday 11th August
10:00 BST

Measuring Customer Success Through Journey Mapping and Speech Analytics

Rachel Lane, Director of Customer Analytics EMEA

How to Build a Business Case for Knowledge Management

Steven Thurlow, VP and Global Practice Lead, Engagement Management

Improve Customer Experience Through Faster and Simpler Authentication

Peter Wilson, Strategic Consultant Customer Analytics EMEA

WEEK 3

Tuesday 16th August
10:00 BST

Wednesday 17th August
10:00 BST

Thursday 18th August
10:00 BST

Rethinking Quality: Driving Improvements, Customer Experience, and Employee Engagement

Peter Baikie EIS Business Consulting EMEA

How to Grow Customer Loyalty and Engagement with a Branded Online Community

Farrukh Iftikhar, Senior Solutions Advisor, Social Communities, EMEA

Robotic Process Automation: How to Simplify and Expedite Business Processes

Richard Bennett, Practice Consultant EMEA

WEEK 4

Tuesday 23rd August
10:00 BST

Wednesday 24th August
10:00 BST

Thursday 25th August
10:00 BST

Technology and Cultural Adoption: How To Get the Most of Your Back Office Environment

Graeme Gabriel, Strategic Back Office WFO Consultant EMEA

Automated Guidance – How Automated Support and Guidance Drives Efficiency and Employee Engagement

Richard Bennett, Practice Consultant EMEA

How the On-Demand Economy Translates to Bank Customer Experience

Michiel Lely, VP Practices EMEA