Speech Analytics
Seriously Smart Organizations leverage Speech Analytics to unlock customer insights - decoding customer conversations for cost reduction and improved customer experience.
Speech Analytics improves key business metrics: Convert millions of unstructured phone calls into actionable insights
This exclusive-access e-book reveals how Speech Analytics can significantly improve contact centres by driving cost reduction, increasing productivity and improving the customer experience.
We will disclose how valuable Speech Analytics is in analysing millions of unstructured calls to find issues from both the perspectives of a customer and an agent.
Please note: We keep your information highly confidential and kept from any third-party suppliers. Kindly refer to our Privacy Policy to better understand how we use your information.
Key Highlights
Call recordings contain a wealth of untapped information yet companies analyse them only for agent quality management.
Analytics automates calculation metrics, provide insights to improve processes, and focus training and coaching of employees who handle interactions
Contact centres that use speech analytics are able to improve customers' assisted and self-service experiences by 56%.
Knowledge management users are 63% more likely to evaluate content in their knowledge base from the perspective of customer SLAs.
Don’t sit on Customer Intelligence. Set it Free.
4 Ways to Transform Quality Management with Speech Analytics
