Performance through People
Thursday 25th May, 10am GMT
Join Linda Moir, ex Virgin Atlantic and London 2012 Olympics and Paralympics, as she talks about her unparalleled success in driving customer satisfaction through employee engagement and performance.
Linda regularly delivers inspirational keynote sessions on how to inspire, empower and give employees the skills and knowledge to deliver exceptional service.
Virgin achieved its highest customer satisfaction scores after Linda completely overhauled the training, recruitment, and performance management of 5,000 Cabin Crew. And through a three-year programme of engagement, she headed the London 2012 dream team, including its 15,000 Games Makers, which delivered outstanding front of house service making the games so memorable.
An expert in HR and customer service, Linda Moir headed the London 2012 dream team that delivered outstanding front of house service by 15,000 volunteer Games Makers to 9 million spectators, resulting in one of the most successful Olympic and Paralympic Games in history.