The Back Office: Ripe for a Significant Makeover

The back-office workforce is huge, skilled and expanding. According to Ovum, there are more than 32 million back-office employees globally, but managers of these business units lack the tools to effectively measure and manage performance. Companies that do not update back-office management tools run the risk of “falling behind competitors and losing customers due to a lack of agility and poor execution.”

Download the Ovum report, The Need for Back-Office Workforce Optimization is Growing, to learn how these proven solutions can boost service outcomes and improve the efficiency and productivity of back-office workers.

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