Making Sense of Compliance

The treatment of vulnerable consumers has been receiving specific regulatory attention over the last couple of years from institutions such as Ofgem and the FCA.

Organisations are now faced with a number of principles and best practice recommendations around identifying, and appropriately treating, any customer whom is potentially vulnerable.

Join Ovum and Verint in this webinar and discover how to

• Identify vulnerable customers and improve initial response by your frontline staff
• Improve treatment through the provision of appropriate products, support, specialist help, and protection
• Evaluate and monitor procedures to drive ‘positive outcomes’ for customers

PCI DSS security standard is for the protection of customer data that, if compromised, could be used for fraudulent activity. Is your organisation up to speed with the standards and the need to demonstrate compliance?

By fully understanding the latest standards, and having the right resources in place to support regulations, your organisation is more able to both improve customer experience and effectively reduce the scope of your annual compliance audits.

Join Ovum and Verint in this webinar as they demonstrate best practices to drive higher customer satisfaction, improved compliance and operational cost savings.

MiFID II represents a sea change in the world of non-equities, particularly those that have never before been traded on exchanges.

From January 2018, companies will be obliged to record and store all the data relating to a transaction in both equities and a wide range of non-equities such as bonds, derivatives and carbon emissions.

Find out more from Ovum and Verint on this new regulation and how it affects not only the actual trader, but also all the other people associated with that transaction.

Are you and your organisation ready for 25 May 2018, the date the European Union’s (EU) General Data Protection Regulation (GDPR) comes into force?

The GDPR covers all organizations, regardless of whether they have operations located within the EU, requiring various organisational changes, such as the appointment of a data protection officer (DPO), and imposing potentially hefty fines for data breaches.

In this webinar, Ovum and Verint look at the impact of the new regulation on all firms operating in the EU, and how technology can help them comply.

MiFID II is due to come into force in January 2018. Does your organisation fully understand the changes and the implications for your business?

From a retail financial services perspective, MiFID II seeks to further ensure that firms always act in the best interest of their customers. In this webinar, Ovum and Verint look particularly at the enhanced requirements around record-keeping which require the:

• Extension of data order and processing record-keeping
• Recording of client communications across all channels not just voice
• Retention of retrievable records for at least five years rather than 6 months

Join Ovum and Verint to learn more and find what you need to do now to help you comply with this new legislation.