Verint’s Customer Journey Mapping services will not only introduce you to the concept of Journey Mapping but also help you maximise the return on investment from your Customer Analytics solutions*. Working closely with your organisation, our experts will introduce you to the process of mapping an experience, arming you with the tools and techniques to develop new or adapting existing maps in the future and creating a consistent, repeatable methodology.
Join our one-day workshop to learn the fundamental elements needed to successfully map your customers’ journey.
Key benefits:
Prioritise key ‘listening posts’ for VOC (Voice of Customer) technology extending ROI (return on investment) and given further definition to your journey map.
Help develop a blueprint for the ideal customer experience.
Identify all elements of interactions impacting customer experience, not just transactional success.
Define customer centric thinking across your organisation and stop driving experience from an internally biased viewpoint.
Aid employee engagement/training to enable the ideal experience and manage customers emotional state during the journey.
The Verint Customer Journey Mapping services available:
Introductory course: 1-day training workshop covering how to map and the essential elements of developing a Customer Journey Map.
Comprehensive Journey Mapping**: Working closely with your organisation developing your Customer Journey Experience end to end. This project includes deploying (or using already installed) Voice of Customer technology to include internal and customer perceptions of the journey experience, together with a recommended action plan.
** Mapping projects can be scoped to an individual experience, or organisations experiences end to end. Industries supported:
- Insurance
- Retail
- Utilities
- Financial Services
- Telecommunications
- Hospitality
