In the age of digital transformation, how automated and modernized are back-office operations?

In 2016/17, Verint conducted a survey to find the answer to this question.

Read the benchmark report to learn how back-office operational areas rank on a maturity scale against 5 key capabilities of an optimized back-office:

  • Standardized Management Processes
  • Financial Metrics
  • Production Management
  • Service Delivery Management
  • Employee Effectiveness.