In the age of digital transformation, how automated and modernized are back-office operations?
In 2016/17, Verint conducted a survey to find the answer to this question.
Read the benchmark report to learn how back-office operational areas rank on a maturity scale against 5 key capabilities of an optimized back-office:
- Standardized Management Processes
- Financial Metrics
- Production Management
- Service Delivery Management
- Employee Effectiveness.