Do you see your back-office as the defining factor in customer experience? If you don’t, perhaps you should.

Errors and delays in the back office are the No. 2 cause of customer dissatisfaction.1

Watch this webinar to hear original research by Aberdeen Group and Verint Systems on the impact back-office automation and efficiency is having on customer experience and operational efficiency.

Webinar attendees will learn:

  • The latest trends and statistics on back-office operations
  • The Top 5 back-office challenges hindering customer experience and operational performance
  • Recommendations for overcoming these challenges.

1 The Business Value of a Next-Generation Back-Office Organization, Aberdeen Group, 2017