New Research Results: Back-Office Can Make or Break Customer Engagement

Do you see your back-office as the defining factor in customer experience? If you don’t, perhaps you should.

Errors and delays in the back office are the No. 2 cause of customer dissatisfaction.¹

Watch this webinar to hear original research by Aberdeen Group and Verint Systems on the impact back-office automation and efficiency is having on customer experience and operational efficiency.

Webinar attendees will learn:

• The latest trends and statistics on back-office operations
• The Top 5 back-office challenges hindering customer experience and operational performance
• Recommendations for overcoming these challenges.

¹ The Business Value of a Next-Generation Back-Office Organization, Aberdeen Group, 2017