Providing service across channels is no longer a differentiator. The differentiator is the quality of service you deliver and the experience your customers have no matter the channel – whether voice, digital, self-service, or social. Join Omer Minkara, Vice President and Principal Analyst from Aberdeen Group, as he walks you through his findings on how best-in-class organizations deliver top-notch service, regardless of channel.
WEBINAR: Omnichannel Service: How do YOU Rate?
Format: On-Demand Webinar | Duration: 1 hour
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Presenters / Highlights
Omer Minkara
Vice President, Principal Analyst, Aberdeen Group
Omer Minkara is the Vice President, Principal Analyst within Aberdeen Group. In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). Omer’s research is widely consumed by senior-level Customer Care, Marketing, Sales and Service executives.
Kelly Koelliker
Director, Solutions Marketing, Verint
Kelly Koelliker is director of solutions marketing at Verint with a focus on employee engagement and engagement channels solutions. With more than 15 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search and CRM.