What happens when a premier cruise line makes business outcomes a top priority? Join this Customer Interview Series webinar, hosted by Greg Sherry, Verint vice president marketing, on the power of analytics and automated quality management. Michael and Marie with Holland America Line will share their insights and experiences on driving customer engagement excellence and adding real value to the business.

Learn how:

  • Automating your quality program — from scoring through coaching — can provide real value to frontline employees, your customers and your company.
  • Leveraging speech analytics to identify and implement innovative business improvement solutions delivers tangible benefits.
  • Leveraging performance management scorecards as a management framework drives improvements in sales conversions, schedule adherence and availability.