WEBINAR: Empower Your Employees with More Data, More Automation

Format: On-Demand Webinar

Using technology to automate your quality program — from scoring through coaching — can produce real-life benefits to your quality team as well as your frontline employees, your customers and your company.

Guest speaker, Ian Jacobs, of Forrester Research and Kristyn Emenecker of Verint provide a brief overview of automated quality management and offer their insights on 5 important questions.

Ian Jacobs

Principal Analyst, Forrester Research

Ian advises senior customer service and customer experience executives on the technologies, processes and services that they use to win, serve and retain customers.

Kristyn Emenecker

Global Vice President, Product Strategy Group, Verint

Kristyn is responsible for the global go-to-market strategy across the solutions in Verint's Customer Engagement Solutions portfolio, and leads Verint’s product management and business strategy organization.