Webinar: Top 5 Best Practices for Extending Workforce Optimization Beyond the Contact Center

Format: On-Demand Webinar

According to a recent study, 35% of customer dissatisfaction is caused by errors or delays in the back office. 1

Watch this 30-minute on-demand webinar to learn the Top 5 best practices for extending WFO beyond the contact center and practical ways you can:

  • Gain organizational buy-in
  • Generate quick results and ROI
  • Help ensure solution adoption
  • Streamline processes across your organization.

1 The Business Value of a Next-Generation Back Office, Aberdeen Group, June 2017

Craig Seebach

Craig Seebach

VP of Enterprise Workforce Optimization

Verint Systems

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