Webinar: Top 5 Best Practices for Extending Workforce Optimization Beyond the Contact Center
Format: On-Demand Webinar
According to a recent study, 35% of customer dissatisfaction is caused by errors or delays in the back office. 1
Watch this 30-minute on-demand webinar to learn the Top 5 best practices for extending WFO beyond the contact center and practical ways you can:
- Gain organizational buy-in
- Generate quick results and ROI
- Help ensure solution adoption
- Streamline processes across your organization.
1 The Business Value of a Next-Generation Back Office, Aberdeen Group, June 2017
