ORGANISATIONS
What do you think is the number one factor for unlocking a better customer experience in today’s organisations?
Who do you think owns the customer experience function in an organisation?
What percentage of budget is your organisation spending on improving the customer experience yearly?
How much should products and services factor into customer experience satisfaction?
What do you think is the most important component of the customer experience?
CUSTOMERS
Which of these customer perceptions do you think is most desired of an organisation today?
How concerned are today’s customers with an organisation’s data security and privacy policies?
What do you think customers would say is your organisation’s key strength?
DEMOGRAPHICS
Please indicate your industry:
Please indicate your position within the organisation:
Please indicate the size of the company:
If you wish, please provide your full name and company name:
Please indicate which country you work in:
-- Please Select --
AFGHANISTAN - AF
ALBANIA - AL
ALGERIA - DZ
AMERICAN SAMOA - AS
ANDORRA - AD
ANGOLA - AO
ANGUILLA - AI
ANTARCTICA - AQ
ANTIGUA AND BARBUDA - AG
ARGENTINA - AR
ARMENIA - AM
ARUBA - AW
AUSTRALIA - AU
AUSTRIA - AT
AZERBAIJAN - AZ
BAHAMAS - BS
BAHRAIN - BH
BANGLADESH - BD
BARBADOS - BB
BELARUS - BY
BELGIUM - BE
BELIZE - BZ
BENIN - BJ
BERMUDA - BM
BHUTAN - BT
BOLIVIA - BO
BOSNIA AND HERZEGOVINA - BA
BOTSWANA - BW
BOUVET ISLAND - BV
BRAZIL - BR
BRITISH INDIAN OCEAN TERRITORY - IO
BRUNEI DARUSSALAM - BN
BULGARIA - BG
BURKINA FASO - BF
BURUNDI - BI
CAMBODIA - KH
CAMEROON - CM
CANADA - CA
CAPE VERDE - CV
CAYMAN ISLANDS - KY
CENTRAL AFRICAN REPUBLIC - CF
CHAD - TD
CHILE - CL
CHINA - CN
CHRISTMAS ISLAND - CX
COCOS (KEELING) ISLANDS - CC
COLOMBIA - CO
COMOROS - KM
CONGO - CG
CONGO, THE DRC - CD
COOK ISLANDS - CK
COSTA RICA - CR
COTE D'IVOIRE - CI
CROATIA - HR
CYPRUS - CY
CZECH REPUBLIC - CZ
DENMARK - DK
DJIBOUTI - DJ
DOMINICA - DM
DOMINICAN REPUBLIC - CO
EAST TIMOR - TP
ECUADOR - EC
EGYPT - EG
EL SALVADOR - SV
EQUATORIAL GUINEA - GQ
ERITREA - ER
ESTONIA - EE
ETHIOPIA - ET
FALKLAND ISLANDS (MALVINAS) - FK
FAROE ISLANDS - FO
FIJI - FJ
FINLAND - FI
FRANCE - FR
FRANCE, METROPOLITAN - FX
FRENCH GUIANA - GF
FRENCH POLYNESIA - PF
FRENCH SOUTHERN TERRITORIES - TF
GABON - GA
GAMBIA - GM
GEORGIA - GE
GERMANY - DE
GHANA - GH
GIBRALTAR - GI
GREECE - GR
GREENLAND - GL
GRENADA - GD
GUADELOUPE - GP
GUATEMALA - GT
GUINEA - GN
GUINEA-BISSAU - GW
GUYANA - GY
HAITI - HT
HEARD AND MC DONALD ISLANDS - HM
HONDURAS - HN
HONG KONG - HK
HUNGARY - HU
ICELAND - IS
INDIA - IN
INDONESIA - ID
IRAQ - IQ
IRELAND - IE
ISRAEL - IL
ITALY - IT
JAMAICA - JM
JAPAN - JP
JORDAN - JO
KAZAKHSTAN - KZ
KENYA - KE
KIRIBATI - KI
KOREA, REPUBLIC OF - KR
KOSOVO - XK
KUWAIT - KW
KYRGYZSTAN - KG
LAOS - LA
LATVIA - LV
LEBANON - LB
LESOTHO - LS
LIBERIA - LR
LIBYA - LY
LIECHTENSTEIN - LI
LITHUANIA - LT
LUXEMBOURG - LU
MACAU - MO
MACEDONIA - MK
MADAGASCAR - MG
MALAWI - MW
MALAYSIA - MY
MALDIVES - MV
MALI - ML
MALTA - MT
MARSHALL ISLANDS - MH
MARTINIQUE - MQ
MAURITANIA - MR
MAURITIUS - MU
MAYOTTE - YT
MEXICO - MX
MICRONESIA, FEDERATED STATES OF - FM
MOLDOVA, REPUBLIC OF - MD
MONACO - MC
MONGOLIA - MN
MONTENEGRO - ME
MONTSERRAT - MS
MOROCCO - MA
MOZAMBIQUE - MZ
MYANMAR (Burma) - MM
NAMIBIA - NA
NAURU - NR
NEPAL - NP
NETHERLANDS - NL
NETHERLANDS ANTILLES - AN
NEW CALEDONIA - NC
NEW ZEALAND - NZ
NICARAGUA - NI
NIGER - NE
NIGERIA - NG
NIUE - NU
NORFOLK ISLAND - NF
NORTHERN MARIANA ISLANDS - MP
NORWAY - NO
OMAN - OM
PAKISTAN - PK
PALAU - PW
PANAMA - PA
PAPUA NEW GUINEA - PG
PARAGUAY - PY
PERU - PE
PHILIPPINES - PH
PITCAIRN - PN
POLAND - PL
PORTUGAL - PT
PUERTO RICO - PR
QATAR - QA
REUNION - RE
ROMANIA - RO
RUSSIAN FEDERATION - RU
RWANDA - RW
SAINT KITTS AND NEVIS - KN
SAINT LUCIA - LC
SAINT VINCENT AND THE GRENADINES - VC
SAMOA - WS
SAN MARINO - SM
SAO TOME AND PRINCIPE - ST
SAUDI ARABIA - SA
SENEGAL - SN
SERBIA - RS
SEYCHELLES - SC
SIERRA LEONE - SL
SINGAPORE - SG
SLOVAKIA (Slovak Republic) - SK
SLOVENIA - SI
SOLOMON ISLANDS - SB
SOMALIA - SO
SOUTH AFRICA - ZA
SOUTH GEORGIA AND SOUTH S.S. - SX
SPAIN - ES
SRI LANKA - LK
ST. HELENA - SH
ST. PIERRE AND MIQUELON - PM
SUDAN - SD
SURINAME - SR
SVALBARD AND JAN MAYEN ISLANDS - SJ
SWAZILAND - SZ
SWEDEN - SE
SWITZERLAND - CH
SYRIAN ARAB REPUBLIC - SY
TAIWAN - TW
TAJIKISTAN - TJ
TANZANIA, UNITED REPUBLIC OF - TZ
THAILAND - TH
TOGO - TG
TOKELAU - TK
TONGA - TO
TRINIDAD AND TOBAGO - TT
TUNISIA - TN
TURKEY - TR
TURKMENISTAN - TM
TURKS AND CAICOS ISLANDS - TC
TUVALU - TV
U.S. MINOR ISLANDS - UM
UGANDA - UG
UKRAINE - UA
UNITED ARAB EMIRATES - AE
UNITED KINGDOM - UK
UNITED STATES - US
URUGUAY - UY
UZBEKISTAN - UZ
VANUATU - VU
VATICAN CITY - VA
VENEZUELA - VE
VIET NAM - VN
VIRGIN ISLANDS (BRITISH) - VG
VIRGIN ISLANDS (U.S.) - VI
WALLIS AND FUTUNA ISLANDS - WF
WESTERN SAHARA - EH
YEMEN - YE
ZAMBIA - ZM
ZIMBABWE - ZW