Analyst Webinar – Intelligent Customer Service: Empowered Employees, Happy Customers
Date: March 30 | Time: 10:00am PT / 1:00pm ET

Join guest speaker Kate Leggett, VP and Principal Analyst of Forrester Research and Kelly Koelliker, Director, Solutions Marketing of Verint for a live one-hour webinar to learn how to become a smarter and connected organization to keep pace with the new breed of customer who smarter, more engaged, connected and informed than ever before.

Today’s Contact Centers must be “Intelligent” to meet customers when and where they are, providing connected service on a variety of channels. Over the course of their daily lives, a customer may need to interact with an organization via self and assisted service, on a mobile device, through social media, and other channels. Service across these channels must be connected, contextual, and consistent. With tools like knowledge management, analytics, automation, prescriptive advice and a unified desktop your employees are well-equipped, enabled and empowered to guide customers (and exceed their expectations!) all the while making it easier for them to do business with you.

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