Verint

Knowledge is Power: Arm Your Next-Generation Workforce

In today’s competitive marketplace, almost every organization is looking to improve the speed, quality and consistency of customer service interactions. But where do you start? Knowledge Management is a critical component to customer service success, providing important gains in the speed, accuracy, quality and consistency of information provided to customers. In this four-part webinar series, Verint’s knowledge management experts, industry analysts and customers will walk you through the steps to develop a successful knowledge management program.

Webinar 1 — How can I provide more context and consistency in my contact center interactions?

Recorded live on Thursday, October 13th

On this webinar, you will learn:*

  • How to encourage knowledge adoption, sharing and collaboration between customer service employees
  • How to ensure that consistent, contextual knowledge is easily accessible to agents across channels
  • Why knowledge management is an imperative element of your contact center success

Presenters: Guest Ian Jacobs, Senior Analyst, Forrester Research & Scott Hays, Vice President, Global Solutions Marketing, Verint. *Hover for more information.

Webinar 2 — How do I improve customer service efficiency and productivity?

Recorded live on Thursday, October 27th

On this webinar, you will learn:*

  • How knowledge management greatly improves access to information during a service interaction
  • How best practices in a knowledge management implementation can help ensure success
  • How to measure and track your efficiency and productivity gains

Presenter: Kelly Koelliker, Director of Solutions Marketing, Verint *Hover for more information.

Webinar 3 — How do I build the business case to invest in knowledge management technology?

Recorded Live on Thursday, November 10th

On this webinar, you will learn:*

  • The business outcomes realized through knowledge management, including customer experience, quality of support, operational excellence, and employee engagement
  • How to choose which KM value drivers will be most important to your business case
  • How to track these benefits and calculate your return on investment

Presenters: Cameron Hissey, Senior Manager, Global Business Strategy, Verint & Brad Bannwart, KM Lead Consultant, Verint *Hover for more information.

Webinar 4 — How do I ensure success in knowledge management?

Thursday, December 1st, 2:00pm - 3:00pm ET

On this webinar, you will learn:*

  • Tips and tricks to help you get the most out of your knowledge management application
  • How to create knowledge that is easy to find, read, and use
  • Real stories from Verint’s customers on their knowledge management success

Presenters: Sarah Sheets, Manager Solution Publication, Asurion & John Chmaj, Senior Practice Director, KM Strategy, Verint *Hover for more information.

Register below

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Please indicate which webinars you would like to attend:

Webinar 1 | Recorded Live on October 13th (Check the box, click register and you'll receive an email with a link to the recording)
How can I provide more context and consistency in my contact center interactions?

Webinar 2 | Recorded Live on October 27th (Check the box, click register and you'll receive an email with a link to the recording)
How do I improve customer service efficiency and productivity?

Webinar 3 | Recorded Live on November 10th (Check the box, click register and you'll receive an email with a link to the recording)
How do I build the business case to invest in knowledge management technology?

Webinar 4 | December 1st
How do I ensure success in knowledge management?

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