How do businesses strike the right balance between digital and human customer engagement?

Global research commissioned by Verint and conducted by Opinium reveals that despite the rise in digital customer engagement options, human touch remains supreme. Given this, how do you know when and what to invest in when it comes to digital and more traditional channels?

Join Mary Wardley, VP of enterprise applications and CRM software at IDC, and Verint to learn about the key findings from this digital tipping point study and what organizations need to do to improve customer engagement in an increasingly digital world.

In this on-demand webinar you will learn:

• Why maintaining a human element is critical
• How complexity heavily influences the digital tipping point
• The disconnect between businesses and consumers when it comes to man vs. machine
• Six steps to improve the customer journey in a digital world

Complete the form to access the on-demand webinar.