A Holistic Approach to Forecasting Workload and Scheduling Resources Across Functional Areas
In this white paper learn about the requirements for a holistic enterprise workforce management solution that enables you to forecast workloads and schedule resources across the different functional areas of an organization, such as the contact center, back-office operations and branch/store network.  An enterprise workforce management solution can help organizations optimize employee utilization, meet its various service goals and improve the customer experience.

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