Forrester Research
Market Overview: Voice Biometrics
By Andras Cser and Heidi Shey
March 30, 2015

This report from Forrester Research explores how while most security and risk (S&R) pros have gone to great lengths to secure their enterprise’s online channels such as web, mobile web, and mobile apps, they have failed to protect customers who engage with the company on the phone channel with customer service representatives (CSRs) and interactive voice response (IVR) systems. Thus, fraudsters bypass today’s security measures and use social engineering to collect credentials to take over victims’ accounts. S&R pros realize they can no longer rely on basic passwords or the human instincts of CSRs to foil a determined fraudster. Complete the form to learn more and access the full report.