Give Your Branch Customers the Service They Crave

83% of banking consumers indicated that they would be willing to bank on a weekday if they were offered a guaranteed time during the week. How can you offer this convenience to deliver an exceptional experience?

A survey of 1,052 consumers and 100 senior-level bank executives revealed their perceptions and behaviors around customer experience in banking:

  • 47% of respondents report they still prefer to bank “in person at the branch,” with 74% of consumers surveyed still visiting their branch at least five times a year.
  • 28% of bank executives report that they will adopt a universal banker staffing model to improve their in-branch customer experience.

Leverage insights from this report and let Verint help you plan your 2016 branch strategy and deepen customer relationships.

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