18,000 consumers across 9 geographies have spoken. New global research from Ovum and Verint reveals that effortless engagement is king and familiarity a double-edged sword.
New global research from Ovum and Verint reveals that:
The rules of customer engagement have changed. They have less to do with personalization at all costs, and everything to do with making life easy for customers and for employees.
Find out more and gain practical advice and insights from Ovum on how businesses like yours can best respond to these new rules.
Complete the form to download the report:
Customer-Centricity: The Rules of Engagement.