18,000 consumers across 9 geographies have spoken. It is time to get back to basics. New global research from Ovum and Verint reveals that effortless engagement is king and familiarity a double-edged sword.Download Report »
The new rules for customer engagement have less to do with personalization at all costs, and everything to do with making life easier for customers and for employees. And, going the extra mile to meet these expectations will pay off.
New research from Ovum and Verint Systems surveying more than 18,000 consumers across 9 countries reveals that:
Find out more and gain practical advice and insights from Ovum on how businesses like yours can best respond in the new report