Although many banks have begun to implement transformation initiatives, there’s still a long way to go.

According to a recent research survey of retail banking executives by Ovum, banks must move “beyond transaction automation and self-service” to a customer engagement, sales and efficiency focus.

Join Ovum’s Daniel Mayo, Chief Analyst, Financial Services, and Jenni Palocsik, Solutions Marketing Director, Verint Systems, for a complimentary 30-minute webinar, where they will discuss findings from Ovum’s report, “The Role of Workforce Optimization in Bank Branch Transformation” and recent retail banking trends along with their recommendations:

• How you can ensure the right staff with the right skills are available to meet your customers’ needs
• How to streamline processes and drive productivity
• How to make improvements based on drivers of in-branch customer satisfaction

Complete the form to register for the webinar.