| Time |
August 24th |
| 16:00 |
Arrivals & Registration |
| |
| Time |
August 25th |
| 08:00 |
Registration |
| 09:15 |
Executive Address
Ady Meretz, APAC President, Verint |
| 09:45 |
A Smarter World with Actionable Intelligence:
The Future of Customer Engagement Optimization
Ady Meretz, APAC President, Verint
Ryan Hollenbeck, SVP, Global Marketing, Verint |
| 10:30 |
Coffee Break |
| 11:00 |
Customer Engagement Optimization: The New Frontier
Simon Angove, Senior Vice President, Strategic Operations, Verint |
| 11:45 |
Customer Keynote
Inspector Michael Volk, Queensland Police Service |
| 12:30 |
Lunch |
| 14:00 |
What's New In Customer Analytics
Daniel Ziv, Vice President - Customer Analytics
Asia-Pacific and Global Product Strategy, Verint |
| 14:45 |
Engaging Today's Customer – the Verint CEO platform
Steven Thurlow, VP and Global Practice Leader
Engagement Management, Verint |
| 15:30 |
Coffee Break |
| 15:50 |
The Next Generation in Verint Workforce Optimization
Kristyn Emenecker, Global Vice President
Enterprise Workforce Optimization, Verint |
| 16:35 |
Customer Panel |
| 17:15 |
Applications Showcase Area |
| 18:30 |
Welcome Dinner
360 Café @ Macau SkyTower |
|
|
|
| Time |
August 26th |
| 09:00 |
Motivational Speaker |
| 09:45 |
Frost & Sullivan Keynote |
| 10:30 |
Coffee Break |
| 10:50 |
Customer Keynote
Ekaterina Tyutina – Director of Quality Control and Analytics, SmallCreditShop |
| 11:30 |
Identity Authentication & Fraud Detection
Steve Williams, Vice President & Global Practice Leader, Identity Analytics, Verint |
| 12:15 |
Lunch |
| |
CEO Solution Tracks |
| |
Customer Analytics & Workforce Optimization |
Engagement Management |
| 13:30 |
Using Customer Analytics to Conquer Key Enterprise Challenges
Daniel Ziv, Vice President - Customer Analytics
Asia-Pacific and Global Product Strategy, Verint |
Using Knowledge Management to Control Customer Service
Processes and Improve Outcomes
Stephen Gibb, Director of Solution Consulting, Verint
Cameron Hissey, Solution Consultant, Verint |
| 14:10 |
Adopting Workforce Optimization Across the Enterprise
Kristyn Emenecker, Global Vice President
Enterprise Workforce Optimization, Verint |
Using the Omnichannel Employee Desktop
to Drive Contact Center Efficiency
Stephen Gibb, Director of Solution Consulting, Verint
Cameron Hissey, Solution Consultant, Verint |
| 14:50 |
Customer Case Study |
Customer Case Study |
| 15:15 |
Coffee Break |
| 15:35 |
In-depth Analytics Technical Case Study
Tony Kitt, Speech Analytics Manager, Stellar |
Using Work Allocation Manager to
Increase Productivity in the Back Office
Stephen Gibb, Director of Solution Consulting, Verint
Cameron Hissey, Solution Consultant, Verint |
| 16:15 |
Customer Analytics
Workshop/User Group/Q&A/Ask-the-Expert |
Engagement Management
Workshop/User Group/Q&A/Ask-the-Expert |
| 17:15 |
Close |
| 18:30 |
Gala Dinner
Lotus Ballroom @ Four Seasons |
|
|
|
|
|
|
|
*Agenda Subject to Change |
|
