Three-Part On-Demand Webcast:
Reinventing Contact Center Security with
Passive Authentication

Fraud, Risk and Compliance

Contact centers typically authenticate customers by asking security questions. But are security questions really effective today? Are there better ways to authenticate callers?

In this three-part webcast series, authentication and fraud expert Shirley Inscoe from Aite Group and Mark Lazar from Verint® Systems discuss passive authentication for the contact center. Learn how an innovative passive authentication system using voice biometrics and other factors can work in the background of calls to verify customers and detect fraudsters with fewer security questions.

Register now to view this three-part on-demand webcast series:

  • Part 1: Challenges Facing Security Questions Today
  • Part 2: Passive Authentication Solution Using Voice Biometrics and Other Factors
  • Part 3: Demonstration of Passive Authentication System Verifying Callers

Webcast Speakers:

ShirleyInscoe, Aite Group

Shirley W. Inscoe, Senior Analyst, Aite Group

Shirley Inscoe is a senior analyst with Aite Group, covering fraud, data security, and consumer compliance issues. She has served as the chair of the BITS Fraud Reduction Steering Committee and the co-chair of Early Warning Services’ Advisory Committee, and has been a member of ABA’s Deposit Account Fraud and Payment Systems Committees.

Mark Lazar, Verint

Mark Lazar, Global VP, Fraud and Identity Solutions,
Verint Systems

As Global Vice President, Mark guides the overall direction and strategy for the Fraud and Identity Solutions Practice. Mark's career includes senior executive leadership at call center, telecom, voice recognition, networking, and internet service companies. Mark holds an MBA and BA from Stanford University.


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In association with:
Aite Group