Knowledge is Power Webinar Series

Knowledge is Power: Arm Your Next-Generation Workforce

In today’s competitive marketplace, almost every organization is looking to improve the speed, quality and consistency of customer service interactions. But where do you start? Knowledge Management is a critical component to customer service success, providing important gains in the speed, accuracy, quality and consistency of information provided to customers. In this four-part webinar series, Verint’s knowledge management experts, industry analysts and customers will walk you through the steps to develop a successful knowledge management program.

Webinar 1 — How can I provide more context and consistency in my contact center interactions?

Recorded live on Thursday, October 13th

On this webinar, you will learn:*

How to encourage knowledge adoption, sharing and collaboration between customer service employees
How to ensure that consistent, contextual knowledge is easily accessible to agents across channels
Why knowledge management is an imperative element of your contact center success

Presenters: Guest Ian Jacobs, Senior Analyst, Forrester Research & Scott Hays, Vice President, Global Solutions Marketing, Verint. *Hover for more information.

Webinar 2 — How do I improve customer service efficiency and productivity?

Recorded live on Thursday, October 27th

On this webinar, you will learn:*

How knowledge management greatly improves access to information during a service interaction
How best practices in a knowledge management implementation can help ensure success
How to measure and track your efficiency and productivity gains

Presenter: Kelly Koelliker, Director of Solutions Marketing, Verint *Hover for more information.

Webinar 3 — How do I build the business case to invest in knowledge management technology?

Recorded live on Thursday, November 10th

On this webinar, you will learn:*

The business outcomes realized through knowledge management, including customer experience, quality of support, operational excellence, and employee engagement
How to choose which KM value drivers will be most important to your business case
How to track these benefits and calculate your return on investment

Presenters: Cameron Hissey, Senior Manager, Global Business Strategy, Verint & Brad Bannwart, KM Lead Consultant, Verint *Hover for more information.

Webinar 4 — How do I ensure success in knowledge management?

Recorded live on Thursday, December 1st

On this webinar, you will learn:*

Tips and tricks to help you get the most out of your knowledge management application
How to create knowledge that is easy to find, read, and use
Real stories from Verint’s customers on their knowledge management success

Presenters: Sarah Sheets, Manager Solution Publication, Asurion & John Chmaj, Senior Practice Director, KM Strategy, Verint *Hover for more information.

Register below

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Please indicate which webinars you’d like to view on-demand:

Webinar 1 | Recorded Live on October 13th (Check the box, click register and you'll receive an email with a link to the recording)

How can I provide more context and consistency in my contact center interactions?

Webinar 2 | Recorded Live on October 27th (Check the box, click register and you'll receive an email with a link to the recording)

How do I improve customer service efficiency and productivity?

Webinar 3 | Recorded Live on November 10th (Check the box, click register and you'll receive an email with a link to the recording)

How do I build the business case to invest in knowledge management technology?

Webinar 4 | Recorded live on December 1st (Check the box, click register and you'll receive an email with a link to the recording)

How do I ensure success in knowledge management?