Because progress on branch transformation has been slow, financial institutions need quick wins with their current branch infrastructure while moving forward on future designs.

Based on insight from its newly created Branch Transformation Panel*, Celent has published the report, “Optimizing Face-to-Face Interactions: The Missing Link in Branch Channel Transformation.” The report defines and explores:

  • What is “branch transformation?”
  • The two most common drivers of branch channel investment
  • Five technologies that can help improve face-to-face interactions, with brief case studies
  • Recommendations for transforming the branch in an omnichannel world

Download a complimentary copy of the Celent report to learn how your financial institution can make the most of interactions between customers and employees while transforming its branches.


*Celent is accepting additional requests for membership in their Branch Transformation Research Panel and expects to field semi-monthly research through 2016. For more information, contact info@celent.com.

Fill out the form to download your free copy:

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