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How are you positioned for 2015? Customer Service Channel Adoption Trends Revealed

New research is out on the latest trends in global customer service and what it can mean for consumers and businesses alike.

Customer strategist Esteban Kolsky of thinkJar Research is sharing insights into his newly published third-year study on global customer service channel adoption trends. Research findings provide a fascinating look into the latest developments and thinking in the industry, including the impact of mobile and social, and the implications as organizations move to a model of true multichannel service.

While the results reveal that many organizations are prioritizing digital channels, they also note that the telephone continues to be a preferred channel for many customers and an ongoing area of business investment.

To explore this topic further, join Founder and Principal Esteban Kolsky of thinkJar Research, and Kelly Koelliker, Director, Solutions Marketing, Verint®, for an exclusive webinar that looks at traditional customer service channels, the new breed of consumer and uptake of digital channels, and the role that employees play in the customer service equation. Other key topics will address:

  • The social channels that are actively in use and how companies are measuring their impact
  • The growing popularity of mobile as a channel and what this means for your organization
  • The rise of chat and why it has grown year over year
  • Why the telephone is still the top channel
  • The importance of people in a digital world
  • The factors that influence and drive companies to invest in customer engagement

Who should attend?

This webinar has been designed for those responsible for and with a stake in omnichannel customer engagement strategy. Job titles of those who should attend include Customer Service Director, Customer Experience Director/Manager, Directors and Heads of Customer Experience, Contact Centers and Customer Service.

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